Wednesday, August 23, 2006

DAXX: Total C****

Today I experienced the most baffling and insulting interaction of my entire life. I wanted a USB lead for my mobile phone which would enable me to download photos to my PC. The thoroughly nice Vodaphone shop chaps suggested I go to a shop in the Galleries in Bristol called 'DAXX'. I went to the shop, walked in and there were two men behind the counter. I spoke first with the younger guy. The conversation went like this:

Me: Hi, do you have a USB lead for one of these phones so I can download stuff onto my PC? Vodaphone suggested I try you guys.
Younger bloke: what is it.
Me: (I show him the phone ) it's a Nokia ( I show him the connection on the phone)
Younger bloke : (grunts and taps stuff into a computer). No we haven't go it
Me: Oh, okay. Any recommendations where i might get one?
Younger bloke: No.
Older bloke: You won't get one. If we ain't got it you won't get it.
(meanwhile younger bloke leaves shop)
Me: Er.. so if you don't have it then i won't get one... in the whole of Britain?
Older bloke: You're being a cunt, get out of my shop
Me: (baffled) ...I was only trying to clarify whether there were any available, anywhere
Older bloke: You are being smart, just get out
Me: I really don't understand.
Older bloke: Oh, yeah well, i've got a university education and i'm smart, fuck off
Me: um..well thanks for calling me a cunt. That's great. have a nice day. (I leave the shop)

Baffling. These people are trying to run a business. It is clearly not a retail chain. They specialise in unlocking phones and supplying phone accesories.

I suggest you repeatedly phone them and ask them for a USB lead for a Nokia phone.


DAXX COMMUNICATIONS

17A ST. NICHOLAS STREET
BRISTOL BS1 1UA

Classified Directory

0117 929 1590

13 comments:

tom said...

C*NTS!

Anonymous said...

Just come to Berlin again and we will handle it...promise!

Anonymous said...

Just bathe in the reassuring likelihood that the shopkeep in question chose higher education for higher remuneration rather than the development of his limited cerebral facets. and that his undergraduate vision of a merchant bank internship was swiftly replaced with the reality of selling jamster ringtones for 1% commission.

Anonymous said...

Try a Bluetooth Dongle..Cunt no more!

The Badger of Justice said...

I believe I know the Cunt in question!
If he was a shaven headed cunt wearing a cunty baseball cap and walked with a limp (I'm not making this up!) then I'm affeared that it is a Cunt that used to come into my shop and buy stella which he presumably drank before beating his chav wife into submission. He is also an inveterate racist and quite possibly a BNP member.
CUNT!
I'm going to phone them and ask for that usb lead. . . .

Anonymous said...

I have found Daxx very helpful. I teach English to Japanese/Korean students on placement with UK companies, and have found Daxx in the Arcade invaluable when assisting my students finding a suitable UK network for them to switch to whilst in the UK.

I’m yet to find similar assistance with any other phone outlet in the Broadmead area.
My students and myself have found the advice at Daxx informative and honest.
Granted some phones that my students have bought in have been incompatible with Daxx's unlocking software, however the vast majority of my students have been very pleased with the service and competitive pricing of this store. One of my students was quoted £80 for replacement screen by a leading UK store with a 2/3 week wait. Unhappy and distressed by not being able to use his phone, Daxx quoted £40 and a 3 day wait! I would love to here competing chains rational whilst justifying how this can take so long when a random store can offer this service in just 3 days ???!!
In a nut shell this store offers a vast array of peripheral accessories at competitive prices which to the best of my knowledge no other store in the locality can match....
Long live Daxx (for my students anyway!!) Anthony, Bristol

Anonymous said...

oh my god!!!!! someone else find's theme inexplicably....wrong!
I've had nothing but grief and to put it mildly, harrassment from these guys!
I've made it my task to boycott these dickheads and spread the word throughout bristol!

Anonymous said...

I meant them.... not theme! Rage bubbling over!

Anonymous said...

quite simply one of the best shops in Bristol.
Helpfull and go out ot hteir wway to help!
eg; i have a Motorola MING (Hong kong Phone) they went out of their way to help me with the dat i required... fo no cost!"
you guys are just wimps!

VIVIEN said...

On Tuesday, 7 August 2007, I was racially abused for 'daring' to take back shoddy merchandise!
Daxx sold me a phone charger that packed up after only four weeks. The conversation went something like this:
ME: Hi, I bought this charger here a while back, and it's not working now.
WOMAN: Have you got the box and receipt?
[Why do they need the box, I wonder... to repackage it and sell it to the next sucker that goes in there?]
ME: I may have the receipt; I paid with my debit card, so I definitely have proof of purchase. I may have the box.
Tattooed MAN butts in: It's probably the phone that's not working.
ME: No, the phone works on my car charger.
MAN: You’ve ruined the phone by using a car charger.
[The damage is caused by charging a battery with a battery, added this 'rocket scientist']
ME: No, that can’t be possible, I’ve used a car charger for years.
WOMAN: Anyway, we don’t exchange anything. It was working when it left the shop. We can’t replace things you broke.
ME: Okay, let’s see… So far, I’ve been told I need the receipt AND the box, I’ve been accused twice of breaking the charger myself, now I’m being told you don’t exchange anything, anyway. I won't be coming here again, and I can tell you, you are getting a very bad reputation, I work at […a business a few doors down from their shop] and I have heard customers complaining about you.
[On one occasion, a customer bought a product at Daxx, came across to our studio and found it wasn't working, ... and Daxx refused to replace it - within a few minutes of him purchasing it!]
MAN: GET OUT OF MY SHOP! GO BACK TO SOUTH AFRICA!

Racial and other abuse seems to be the norm when these people are confronted on consumer rights. They haven’t got any answers/service ethic, only abuse!
As for the comments in this blog contradicting our experiences, who can believe Anonymous comments? I certainly wouldn't send any foreigners to these racists ... I bet the only foreigners DAXX TRASH want to serve, are the ones who are out of the country within two weeks ... ie, too far away to complain when Daxx's 25p-from-china trash packs up!!!

PS: IS THIS A BONA FIDE BUSINESS? YOU CAN’T FIND OUT ANYTHING ABOUT THEIR MANAGEMENT/OWNERSHIP AND STRUCTURE. CAN’T REACH ANYONE ON THE PHONE (ABOUT 4 LISTED NUMBERS NOT WORKING), THE WEBSITE IS DOWN ...

WARNING: DON’T BUY ANYTHING FROM THEM, AS YOU ARE GOING TO GET STUCK WITH SHODDY MERCHANDISE... AND THEN, IF YOU SEEK RECOURSE, YOU ARE GOING TO BE ABUSED BY FOUL-MOUTHED, RACIST STAFF!

garoid said...

Dear people i am the owner of Daxx Communications Ltd [as listed at Companies House]of Newport and Blackwood we are not in any way linked to Daxx Ltd of Bristol who are using our company name for advertising which Companies House has been informed . Daxx Ltd currently has a ruling to be struck off , we have adverts in yellow pages and thomsons for our business and numbers please feel free to call us Thank You

sutphin said...

I took my phone to Daxx for repair in March 2008, after six weeks of being told it wasn't ready, I came back to find it had closed down - I was informed that the owner had had enough of his awful customers and had gone to Thailand for a holiday!

This is what I found out:

Companies House have not received accounts documents from this company since May 2005, so he's been operating illegally since then. They've not had any response from him in that time, despite repeated chases, hence the procedure to strike off the company.

The card shop next door is holding some phones that were due to be repaired, so if you're awaiting return of a phone it might be best to try there. They've only got those because a security guard handed them over.

King Sturge, the owners of the Arcade, were not aware that he'd left.

I think the evidence speaks for itself!

turk said...

I used to work their, and yes he is an anal puss filled twat, he is still in bristol and still scamming, why the police have not yet pulled him over for dealing in stolen phones i cant fathom! thank god he not trading, His other shop in park steet has been taken over and is called ITSMARTTALK, they are the dogs B------s,they repair almost all electronic equipment,And they smile! oh by the way, the person who is pleased with daxx service IS Daxxy himself (Mr. I takegood bits out of customers phones to repair others)